
problem-solving feedback, coaching (formal and informal) and
networks. Formal classroom courses, e-learning, seminars, and
videos supplement this approach.
Personal development plans for all employees are integrated in
the performance appraisal and review process, and employees
are encouraged to spend a minimum of eight hours of
training per year. In 2023, there was an average of ten hours of
e-learning recorded in the HR information system.
Developing leaders for the future
To meet challenging and changing environments, Wilhelmsen
is dependent on highly capable leaders.
Our leadership development journey consists of annual
learning modules for all leaders (approximately 1 000) in
the group. In 2023, the learning focused on unconscious bias
and inclusion.
Whistle blowing and anti-corruption
In 2023, there were 44 whistles received related to allegations
of fraud/corruption, data protection, health and safety, bullying
and harassment, and human rights related matters.
In 37 of the whistles, the reported issues have been concluded
with appropriate action taken, while seven were pending a
conclusion at year end. There were no confirmed incidents
of corruption (there are three alleged cases pending outcome
of internal investigations), and six confirmed incidents of
discrimination and harassment. 16 of the whistles were
categorised as human rights concerns.
At the end of the year, the possibility of filing whistle reports
in multiple languages through our web-based whistleblowing
system was introduced to comply with new EU whistleblowing
requirements. This is in accordance with best practice and
what other companies with a global footprint have established.
Compliance audits on location were conducted in three of our
major hubs as part of our scheduled ESG audits. In addition,
the follow up of potential irregularities was mainly conducted
through desk top audits and by providing guidance and
instructions to local and regional resources.
In previous years, a limited number of fraud cases have been
detected. As a principle such cases are reported to the police. In
2023 we have not detected any cases that have been reported to
the police.
All group companies are expected to make risk assessments
and initiate mitigating actions where applicable. The board
receives a quarterly update on potential compliance issues and
awareness training and have an annual meeting dedicated to
discussing compliance, regulatory requirements etc.
As part of opening business in new countries and/or investing
in new companies and/or merging or acquiring new businesses,
Wilhelmsen conduct country assessments and integrity due
diligence as part of the assessment. There has in 2023 been an
increase in M&A activities resulting in an extended number of
integrity due diligence assessments being conducted.
To continue competence building with employees, a new Code
of Conduct was rolled out in 2023 and the mandatory business
conduct training completion rate was 97%. The training
addresses anti-corruption, theft and fraud, GDPR and data
protection, competition law, bullying and harassment and
whistleblowing.
HUMAN RIGHTS
The group is committed to safeguarding human rights
across all businesses, irrespective of the countries in which
they operate. In accordance with the Wilhelmsen governing
elements, all group entities and supply chain partners are
expected to comply with the same standards regarding human
rights. With more than 10,000 value chain partners including
sub agents, sub-contractors, and suppliers in often complex
and extensive supply chains, there is significant work ahead to
ensure our expectations are clear to suppliers.
Our commitment is implemented through our human rights
due diligence process, guided by the United Nations Global
Compact and Guiding Principles on Business and Human
Rights and the OECD Guidelines for Multinational Enterprises.
We assess our actual and potential human rights impacts,
integrate and act upon the findings, monitor progress, track
responses, and communicate how impacts are addressed.
In 2023, a new Wilhelmsen Supplier Code of Conduct (SCoC)
was implemented with new suppliers in defined tiers.
Significant activity was also dedicated to supplier screening,
assessment and audits. Ten human rights due diligence
assessments were conducted, and 69 scenarios were identified
(54 in 2022) to prioritise measures to implement to cease,
prevent or mitigate impacts. 16 whistles related to alleged
human rights allegations were processed during the year.
An account of Wilhelmsen’s human rights due diligence
pursuant to Section 5 of the Norwegian Transparency Act
is disclosed in the group’s ESG report available on
wilhelmsen.com.
ENVIRONMENT
The group’s ambition is to shape the maritime industry’s
transition towards net zero emissions and capitalise on new
growth arenas. In practise, Wilhelmsen focuses on climate
change and decarbonisation, biodiversity and ecosystems,
and circular economy.
When delivering full technical management, crewing, and
related services for all major vessel types, Wilhelmsen is in
a good position to influence compliant, sensible, safe and
environmentally sound operations for vessel owners. The
ongoing goal is to work with customers to optimise vessel and
voyage operations, collaboration on the decarbonisation of
shipping, and the development and transition to alternative
fuels including hydrogen, ammonia, and methanol.
Operational sites and bases set environmental targets and
improvement projects based on their individual site risk
assessments. The operations of our consolidated companies
are certified according to the ISO 14001 standard. Focus areas
include energy and emissions, material inputs, water use, waste
and recycling, oil separators and tanks and chemical handling.
Activities to reduce environmental impact include the
installation of solar panels, gradual electrification of
machinery, finetuning / replacement of heating and lighting,
reuse of packaging and pallets, appropriate waste segregation,
new product offerings, and supporting infrastructure
development to contribute to the renewable energy and carbon
capture value chains.
In 2023, the group’s New Energy segment invested USD 150
million in entities related to both renewable and energy
transition segments through own ventures, and together
with partners.
Key figures │ Content │ Group CEO’s statement │ DIRECTORS’ REPORT │ Accounts and notes – group │ Accounts and notes – parent company │ Corporate structure
Wilh. Wilhelmsen Holding ASA Annual report 2023
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